A shop knowledge library
Add your FAQs, product details, and policies. Organize them by category and add search keywords customers might use.
Build your library ↗● SUPPORT TOOLS FOR INDEPENDENT SHOPS
Less searching.
More customer care.
Keep your shop’s answers in one place. Find the right information, shape a thoughtful reply, and get back to the work you love.
Browser beta · No account needed · Your shop, your information
A little more space in your day.
FROM QUESTION TO THOUGHTFUL REPLY
Your knowledge.
Your voice.
01
Collect the detailsFAQs, product care, shipping & returns
↗02
Find the answerSearch the information you’ve added
↗03
Make it yoursReview, edit, save, and copy
✓● Your shop information stays in this browser
✦ Built around your knowledge.Every suggestion has a source.
Made for the everyday details.Product questionsDelivery policiesReturns & exchangesCare instructions
THE PRODUCT
A calmer way to
handle repeat questions.
Good support starts with reliable information. Moon-Company brings your shop knowledge and reply writing together in one practical workspace.
Answers with context
Find relevant entries for a customer’s question. See the source and choose which information belongs in your reply.
Find an answer ↗Your final say
Choose a greeting, edit the response, and save it for later. Copy it when you’re ready to reply in your usual support channel.
Organize replies ↗WORKING BROWSER BETA
Your next reply starts here.
Add real shop information to get started. Your work is saved on this device when browser storage is available.
Give your answers a home.
Add information you want to use in customer replies.
Find the facts. Then find your words.
Matching uses keywords in your knowledge library, rather than AI generation.
0 characters
Review before sending. Copying a reply does not send a message.
Keep the replies worth keeping.
Find and reuse your reviewed drafts.
Make room for your shop.
Your data, on your terms.
Download a backup of your knowledge, settings, and replies. Importing replaces this browser’s workspace after confirmation.
Storage is local to this browser and is not encrypted by this app. Avoid sensitive customer information. Clearing browser data can remove your work. Backups contain everything you entered; keep them private.
Available now: knowledge library, keyword matching, editable replies, local saves, copy, and export. Cloud sync, store integrations, and AI-generated replies are not included in this beta.
A LITTLE LESS BACK-AND-FORTH
Three steps.
One thoughtful answer.
Built for shop owners handling customer support alongside everything else.
- 01
Add what you know.
Write a policy or FAQ in your own words. Add keywords your customers use.
- 02
Find what matters.
Paste a question, compare matching sources, and choose the relevant answer.
- 03
Make it personal.
Edit the response, add context, and copy it to the channel where your customer is waiting.
A FEW USEFUL ANSWERS
Before you
get started.
Can I use this with my real shop?
Yes. Add your own FAQs and policies, search them, and prepare replies. The browser beta does not connect to your store or inbox.
Does Moon-Company use Claude?
This version uses local keyword matching and reply templates. It does not call Claude or another AI model. No API key is required.
Where is my information stored?
Your workspace is saved in this browser’s local storage when available. The app does not upload it to a Moon-Company server. Anyone with access to this browser profile may see it. Export a backup before switching devices or clearing browser data.
What if there’s no matching answer?
Add the missing facts to your library or write a reply yourself. The composer does not invent product details or policy terms.
Is there a subscription?
There is no checkout or subscription for this browser beta. Use the tools on this page without creating an account.
START WITH ONE GOOD ANSWER